Improving Safer Gambling Interactions (Intermediate)

Training session that provides staff with the skills to interact with customers on the subject of gambling related harm.

Duration: 1 day
Delegates: 5-15 people depending on location
Location: Online or face to face

What does the training cover?

This course enables gambling industry managers and employees to identify customers who may have an issue with gambling, to understand their behaviour and conduct sensitive, meaningful interactions with those customers at the right time and place to signpost to appropriate support services.

As well as helping teams to identify the behavioural characteristics of customers who may be at risk of gambling-related harm, this course gives an understanding of the psychology of gamblers in relation to interaction. It will encourage the development of skills to provide effective, motivational interactions and conversations with at-risk customers.

Training includes case studies, group discussion and an opportunity for role-playing responsible gambling interventions. We provide all training materials. Each participant is awarded a GamCare Certificate of Attendance.

Who should attend?

This course is aimed at those working across the gambling industry, who have safer gambling interactions with customers in a front line capacity, such as customer service teams or those working in land-based premises.

Why choose our training?

Impact of training

GamCare conducts a pre-training assessment and asks participants to complete a feedback form following the session. All evaluations are kept on record and communicated to your business following the session. We also offer more formal training evaluation at an additional charge.

Find other organisations who offer social responsibility training to the gambling industry.

GamCare is committed to ensuring that our training and awareness raising events are accessible to a wide range of audiences. Find out more about the adjustments we can make to our training.