Advanced Safer Gambling Interactions (Advanced)
Training session that provides staff with the skills to have proactive interactions with all customers on the subject of gambling related harm, and how to deal with escalated safer gambling issues.
Duration: 2 days
Delegates: 5-15 people depending on location
Location: Online or face to face
What does the training cover?
This course gives an in-depth understanding of how motivational communication works and includes opportunities for practice time, to improve confidence in handling interactions with social, at-risk or harmful gamblers.
The course equips learners with the theoretical and practical skills for handling calls and conversations with people on a day–to–day basis. It also has special focus on staying safe and protecting individual wellbeing when dealing with more challenging situations.
Training is designed to be highly engaging for delegates. It is uniquely informed by up-to-date insights from our clinical team, the National Gambling Helpline and people with lived experience. It includes time to practice and consider the real-life application of the Motivational Interviewing technique for their work. We provide all training materials. Each participant is awarded a GamCare Certificate of Attendance.
Who should attend?
This course is aimed at those working across the gambling industry dealing with escalated safer gambling issues, who need to carry out proactive customer interactions.
Why choose our training?
Impact of training
GamCare conducts a pre-training assessment and asks participants to complete a feedback form following the session. All evaluations are kept on record and communicated to your business following the session. We also offer more formal training evaluation at an additional charge.
Find other organisations who offer social responsibility training to the gambling industry or download our Industry Services Brochure.
GamCare is committed to ensuring that our training and awareness raising events are accessible to a wide range of audiences. Find out more about the adjustments we can make to our training.
