Suicide Prevention in the Gambling Environment
Training session that provides staff with the skills and awareness to interact with customers who may be experiencing suicidal thoughts and normalise conversations on the subject so as to best support those in crisis or at risk.
Time: 1 day
Delegates: 6-15 people depending on location (skills practice requires groups of three, so delegate numbers preferred to be 6, 9, 12 or 15).
Location: Online or face to face
What does the training cover?
This course enables gambling industry managers and employees to support customers who may be experiencing suicidal thoughts or expressing suicidal intention. This training allows delegates to understand customer behaviour and conduct sensitive, meaningful interactions with those customers at the right time and place to signpost to appropriate support services. This course has been developed with Samaritans, the leading suicide prevention charity.
As well as helping teams to identify the warning signs of customers who may be at risk of suicide, this course gives an understanding of the sensitive nature of these interactions and aims to build confidence in managing these challenging conversations, in a way that will support and empower the customer. It will encourage the development of skills to provide effective, empathic interactions and conversations with at-risk customers. The course will also cover the importance of taking care of your own emotional health, with time for strategies to support self-care.
Training includes case studies, group discussion and skills practice for responsible gambling interventions. We provide all training materials. Each participant is awarded a GamCare and Samaritans ‘Suicide Prevention in the Gambling Environment’ Certificate of Attendance.
Who should attend?
This course is aimed at those working across the gambling industry, who have responsible gambling interactions with customers in a frontline capacity, such as customer service teams or those working in land-based premises.
Impact of training
GamCare conducts a pre-training assessment and asks participants to complete a feedback form following the session. All evaluations are kept on record and communicated to your business following the session. We also offer more formal training evaluation at an additional charge.
Industry Guidelines
Samaritans have released guidelines for operators which outline current suicide prevention best practice in the gambling industry. By implementing the recommendations operators can create a safer gambling experience and empower staff to support a customer in crisis.
Read the Samaritans guidelines here.
